Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking opportunity to discuss with you some matters that concern all of us who work for the company and its subsidiaries.
We're all aware of the increased number of customers making use of our throughout the world.
There are more and more clients coming into our offices day.
We have more and more queries of all for us to answer.
How does a judge us? Certainly his judgement will be based on the quality of the products and services he purchases.
But equally judge us all on how well he's treated. If he's made to feel unwelcome, we've failed.
Sooner or later, this must in loss of sales.
How does a customer feel after dealing with us? Does he want to with one of our offices again?
Or does he turn to a or tell others what poor treatment he received?
Does he our service and our employees because he was treated discourteously?
We know we offer the finest, most complete products and services available in our field. We can all take a great deal of in this.
But most important to us and to our customers is service, and good to our customers every day can't be haphazard.
Our public image doesn't just happen. It's built moment by moment, one customer at a time, by and every one of us.
The key to good customer relations is attitude. Your attitude, my attitude, our jobs, our clients, and our fellow employees.
Large organizations are often of as cold and impersonal, constantly making rules to frustrate and discourage their employees.
I'd like to feel that each of us our job as a satisfying challenge rather than a chore.
For a respected, growing company such as ours, where customer service is the foundation of our business, I that jobs depend on sales, sales depend on service, service depends on you, and me.
you very much.