Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking this opportunity to discuss you some matters that concern all of us who work for the company and its subsidiaries.
all aware of the increased number of customers making use of our services throughout the world.
There are more and more clients coming our offices every day.
We have more and more of all kinds for us to answer.
How does a customer judge us? Certainly his judgement will be based on the of the products and services he purchases.
But equally judge us all on how well he's treated. If he's made to feel unwelcome, we've failed.
Sooner or later, this must result in of sales.
How does a customer feel after dealing with us? Does he want to deal one of our offices again?
Or does he to a competitor or tell others what poor treatment he received?
Does he belittle our and our employees because he was treated discourteously?
We we offer the finest, most complete products and services available in our field. We can all take a great deal of pride in this.
But most important to us and to our customers is service, and good service to our customers every day be haphazard.
Our public image doesn't happen. It's built moment by moment, one customer at a time, by each and every one of us.
The key to good customer relations is attitude. Your attitude, my attitude, our jobs, our clients, and our fellow employees.
Large organizations are often thought of as cold and impersonal, constantly making rules to frustrate and discourage employees.
I'd like to feel that each of us sees our job as a satisfying rather than a chore.
For a respected, company such as ours, where customer service is the foundation of our business, I believe that jobs depend on sales, sales depend on service, service depends on you, and me.
Thank you much.