Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking this opportunity to discuss with you some matters concern all of us who work for the company and its subsidiaries.
We're all aware of the increased number of customers making use of our throughout the world.
There are more and clients coming into our offices every day.
We have more and more queries of all for us to answer.
How does a customer judge us? Certainly his judgement will be based on the quality of the products and he purchases.
But equally he'll us all on how well he's treated. If he's made to feel unwelcome, we've failed.
Sooner or later, this must result in of sales.
How does a customer feel after with us? Does he want to deal with one of our offices again?
Or does he turn to a competitor or tell others what poor treatment he
Does he belittle our service and our because he was treated discourteously?
We know we offer the finest, most complete products and services available in our field. We can all take a deal of pride in this.
But most important to us and to our customers is service, and service to our customers every day can't be haphazard.
Our public image just happen. It's built moment by moment, one customer at a time, by each and every one of us.
The key to good customer relations is attitude. Your attitude, my attitude, our jobs, our clients, and our fellow employees.
Large organizations are often thought of as cold and impersonal, constantly making rules to and discourage their employees.
I'd like to feel that each of us our job as a satisfying challenge rather than a chore.
For a respected, growing such as ours, where customer service is the foundation of our business, I believe that jobs depend on sales, sales depend on service, service depends on you, and me.
you very much.