Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking this opportunity to discuss you some matters that concern all of us who work for the company and its subsidiaries.
all aware of the increased number of customers making use of our services throughout the world.
There are more and more coming into our offices every day.
We more and more queries of all kinds for us to answer.
How does a customer us? Certainly his judgement will be based on the quality of the products and services he purchases.
But equally he'll us all on how well he's treated. If he's made to feel unwelcome, we've failed.
Sooner or later, this must result in of sales.
How does a customer feel after with us? Does he want to deal with one of our offices again?
Or he turn to a competitor or tell others what poor treatment he received?
Does he belittle our service and our because he was treated discourteously?
We know we offer the finest, most complete and services available in our field. We can all take a great deal of pride in this.
But most important to us and to our customers is service, and good service to our customers every day be haphazard.
Our public image doesn't just happen. built moment by moment, one customer at a time, by each and every one of us.
The key to good customer relations is attitude. Your attitude, my attitude, our jobs, our clients, and our fellow employees.
organizations are often thought of as cold and impersonal, constantly making rules to frustrate and discourage their employees.
I'd like to feel that each of us sees our job as a satisfying challenge rather a chore.
For a respected, growing company such as ours, customer service is the foundation of our business, I believe that jobs depend on sales, sales depend on service, service depends on you, and me.
you very much.