Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking this opportunity to discuss with you some that concern all of us who work for the company and its subsidiaries.
We're all aware of the increased number of customers use of our services throughout the world.
There are more and clients coming into our offices every day.
We more and more queries of all kinds for us to answer.
How does a customer judge us? Certainly his judgement will be based on the quality of the and services he purchases.
But equally he'll judge us all on how well treated. If he's made to feel unwelcome, we've failed.
Sooner or later, this must result in of sales.
How does a customer feel after dealing with us? he want to deal with one of our offices again?
Or does he turn to a competitor or tell what poor treatment he received?
Does he belittle our service and our employees because he was discourteously?
We know we offer the finest, most complete products and available in our field. We can all take a great deal of pride in this.
But important to us and to our customers is service, and good service to our customers every day can't be haphazard.
Our public image just happen. It's built moment by moment, one customer at a time, by each and every one of us.
The key to good customer relations is attitude. attitude, my attitude, toward our jobs, our clients, and our fellow employees.
Large are often thought of as cold and impersonal, constantly making rules to frustrate and discourage their employees.
I'd like to feel that each of us sees our job as a satisfying challenge than a chore.
For a respected, growing company such as ours, where customer service is the foundation of our business, I believe that jobs depend on sales, depend on service, service depends on you, and me.
you very much.