Luyện nghe bài hát A Personal Message To You From Our Chairman

I'm taking this to discuss with you some matters that concern all of us who work for the company and its subsidiaries.
We're all aware of the number of customers making use of our services throughout the world.
There are more and more clients coming into our offices day.
We have more and queries of all kinds for us to answer.
How does a customer judge us? Certainly his judgement will be on the quality of the products and services he purchases.
But equally he'll judge us all on how well he's treated. If he's made to unwelcome, we've failed.
Sooner or later, must result in loss of sales.
How does a customer feel after dealing with us? Does he want to with one of our offices again?
Or does he turn to a competitor or tell what poor treatment he received?
he belittle our service and our employees because he was treated discourteously?
We know we the finest, most complete products and services available in our field. We can all take a great deal of pride in this.
But important to us and to our customers is service, and good service to our customers every day can't be haphazard.
Our public image doesn't happen. It's built moment by moment, one customer at a time, by each and every one of us.
The key to good customer relations is attitude. Your attitude, my attitude, our jobs, our clients, and our fellow employees.
organizations are often thought of as cold and impersonal, constantly making rules to frustrate and discourage their employees.
I'd to feel that each of us sees our job as a satisfying challenge rather than a chore.
For a respected, growing company such as ours, where service is the foundation of our business, I believe that jobs depend on sales, sales depend on service, service depends on you, and me.
Thank you much.