Customer calls to cancel cable TV subscription
Audio
— Hello, my name is Sarah Simmons, and I'd like to cancel my cable-TV service please.
— Certainly, Ms. Simmons. Could I ask the reason why you're canceling?
— It's just too expensive right now, and there are so many channels that we never watch. We're finding it's not a good value for our money.
— I understand, ma'm. I see that you have our premium package. Have you considered trying a different package, such as cable basic or basic-plus? These cost less, and also give you fewer channels.
— We've considered it, but we can't afford even basic cable right now. You see, my husband was just laid-off. So I'm afraid we'll need to cancel all cable for the time being.
— Certainly, Ms. Simmons. Could I ask the reason why you're canceling?
— It's just too expensive right now, and there are so many channels that we never watch. We're finding it's not a good value for our money.
— I understand, ma'm. I see that you have our premium package. Have you considered trying a different package, such as cable basic or basic-plus? These cost less, and also give you fewer channels.
— We've considered it, but we can't afford even basic cable right now. You see, my husband was just laid-off. So I'm afraid we'll need to cancel all cable for the time being.
