An employee asks a colleague to help with getting the new printer to work
Audio
— Jordan, I can't get this new printer to work. Do you have a minute?
— Sure, Mandy. What's the matter?
— I pressed the print button on the computer, but nothing happens. I checked; and the printer's plugged in. Can you check it out?
— Let me see. Oh, here's the problem. The driver for the printer hasn't been installed on your computer. You need to use the CD-ROM that came with the printer to install the driver. After you put the CD-ROM in, just follow the instructions on the screen.
— Sure, Mandy. What's the matter?
— I pressed the print button on the computer, but nothing happens. I checked; and the printer's plugged in. Can you check it out?
— Let me see. Oh, here's the problem. The driver for the printer hasn't been installed on your computer. You need to use the CD-ROM that came with the printer to install the driver. After you put the CD-ROM in, just follow the instructions on the screen.
