A customer wants to cancel her newspaper subscription
Audio
— Hello? I'd like to cancel my subscription to the paper, please.
— I'm sorry to hear that. May I ask why you are cancelling?
— It's the economy mostly. I enjoy reading it, but times are tight, and we can't afford it anymore.
— I understand. How about if I gave you a 20-percent discount?
— I'm sorry to hear that. May I ask why you are cancelling?
— It's the economy mostly. I enjoy reading it, but times are tight, and we can't afford it anymore.
— I understand. How about if I gave you a 20-percent discount?
